One of the things that can make or break a massively multiplayer game like Final Fantasy XIV is the community.
You can have all the great content and regular updates in the world, but if your community is largely made up of obnoxious morons, you’ll end up driving away the passionate but thinner-skinned players, leaving behind only the aforementioned obnoxious morons. And thus the problem continues to compound itself.
For the most part, in my experience, anyway, the community of Final Fantasy XIV has been a mostly very helpful and supportive place. And I think it’s important to keep it that way.